Category Conflict Competence
Building Conflict Competence: Improve Conflict Resolution & Workplace Mediation
by Bryan Lane Berson, Esq. An organization should multiply individuals’ efforts. Personnel create goods and services, and customers transform them into revenues by purchasing them. Viewed as a supply-chain, departments within an organization are consumers of other departments’ products. Feuds, politics, and turf wars waste effort and distract personnel from serving customers and generating revenue. […]
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